Support
HELP, WITHOUT THE WAITING.
Who to ask depends on what it is about. Here is the short list, with how fast you hear back.
- A medical questionMessage the GP from your account. The GP replies within one working day. The follow-up after four weeks is included.
- About your medicationThe pharmacist, whose details are on the leaflet in the box. That is what the pharmacist is there for.
- Your order, account or paymenthello@franklymen.nl. We reply on working days, within one working day.
- Not sure whether Frankly is for youDo the two-minute check. Nothing is stored.
- Something went wrongSay so. The complaints procedure explains the route, and the law behind it.
- An emergencyChest pain, a painful erection that lasts hours, sudden vision or hearing loss: call 112 or your huisartsenpost. Not Frankly.
REAL DOCTORS. STRAIGHT ANSWERS.
Say it once, to an independent GP. If treatment is right for you, a licensed pharmacy brings it to your door. If it isn't, you'll know why.