FROM SEND TO DOORSTEP.
What happens in the hours after you press send, hour by hour where we can.
Last updated
Minute 0. You confirm your answers. Until that moment nothing has left your device. Now the questionnaire, and the photos if it is the Hair programme, go to a GP, and only to a GP.
Within one working day. The GP reads everything. If something is unclear, you get a question through your account; answer it and the clock restarts. Then the GP decides: treatment, a blood test first, a referral to your own GP, or advice and no treatment. You get the decision in plain language, with the reason.
If treatment is prescribed. A licensed pharmacy checks the prescription and shows you the price. Nothing is dispensed until you confirm. The programme fee has already been charged at this point, because the review is the service, whatever the outcome.
One to two working days later. A plain box with only the F. mark on it arrives at your door or a pick-up point, tracked. Questions about what is inside go to the pharmacist, whose details are on the leaflet.
Four weeks in. Frankly asks how it is going. Your answers go to the GP, who adjusts, continues or stops. Nothing renews on its own, and you can stop at any point without telling anyone why.
An independent GP decides. A licensed pharmacy dispenses. Frankly organises and follows up.