How it works
REAL DOCTORS. STRAIGHT ANSWERS.
Frankly puts a real, independent GP between you and the answer. Here is exactly who does what, what it costs and what happens to your answers.
ANSWER ONLINE
A few frank questions about your health, from your phone, in your own time. No appointment, no waiting room.
THE GP DECIDES
A BIG-registered GP reads your answers within one working day and decides whether treatment is right for you. If it isn't, you hear why.
DELIVERED HOME
If the GP prescribes, a licensed Dutch pharmacy sends your order tracked, in a plain box, to your door or a pick-up point.
An independent GP decides. A licensed pharmacy dispenses. Frankly organises and follows up.
Step one
YOU. SAY IT ONCE.
You pick a programme and answer the questions a GP would ask you face to face. They are frank because they have to be; a vague answer gets a vague decision. Ten minutes, on your phone, whenever suits you.
Before the GP reviews anything, we check that you are who you say you are, with a quick ID check. It's a legal requirement for treatment at a distance and it protects you too.
You can save and come back. Nothing is sent to a GP until you confirm.
Step two
THE GP. DECIDES.
An independent GP, registered in the Dutch BIG register, reads your answers within one working day. Not an algorithm, not a nurse, not Frankly staff. If something is unclear the GP asks you, through your account.
The GP decides what is medically right: treatment, a blood test first, a referral to your own GP, or advice and no treatment. The GP is paid for the review, not for the outcome, and Frankly has no say in it.
If the GP says no, you get the reason in plain language and a clear next step.
Who the GPs are
NOT OURS. THAT'S THE POINT.
- Registered in the BIG registerEvery GP is checked in the register before the first review.
- Working from their own practiceNot employed by Frankly, not on a target, not paid per prescription.
- Paid per review, whatever the outcomeThe fee is the same whether the GP prescribes, refers or advises against treatment.
- Free to say no, and expected toA GP who never says no is not doing the job. Frankly keeps count of how often the answer is no.
Step three
THE PHARMACY. DISPENSES.
If the GP prescribes, a licensed Dutch pharmacy checks the prescription, shows you the price, and dispenses once you confirm. You pay the pharmacy for the medication; Frankly earns nothing on it.
Delivery is tracked, in a plain matte box with only the F. mark on it, to your door or a pick-up point, usually within one or two working days.
Questions about the medication itself go to the pharmacist, who is there for exactly that.
And then
WE CHECK IN. THE GP ADJUSTS.
Four weeks in, Frankly asks how it's going. Your answers go to the GP, who adjusts, continues or stops. You can message the GP at any point in between.
Repeat orders go through the GP too. Nothing is renewed automatically without a doctor looking at it.
Pricing
ONE FEE. NO SURPRISES.
Programme fee
Per GP review: the review itself within one working day, your questions, the four-week follow-up and the platform. Charged whether or not the GP prescribes: you pay for the review, which leaves the GP free to say no.
Medication, if prescribed
Paid to the licensed pharmacy at the pharmacy's price, shown to you before you confirm.
Delivery and payment
Tracked, plain packaging, door or pick-up point, usually within one or two working days. You pay by iDEAL or card, each amount shown before you confirm.
Stopping
No subscription and no minimum term. Each repeat order goes past the GP first. Stop whenever you want.
The programme fee is not covered by basic health insurance.
Privacy
BETWEEN YOU AND THE GP.
- Your medical answers are seen by the GP who treats you.Frankly staff see your account, your order status and your messages to support, not your questionnaire.
- The pharmacy sees the prescription and your address.Nothing more than it needs to dispense and deliver.
- Your own GP is informed only if you ask.We recommend it. You decide.
- Your data stays in the European Union.Stored under Dutch medical record-keeping rules, encrypted, and never sold or shared for advertising.
- The box says F. and the statement says Frankly.Nothing on either names a programme or a treatment.
REAL DOCTORS. STRAIGHT ANSWERS.
Say it once, to an independent GP. If treatment is right for you, a licensed pharmacy brings it to your door. If it isn't, you'll know why.